Question 1

Do I need to be home for junk removal?

Accepted Answer

Not necessarily. If the items are accessible (garage, curb, unlocked area) and you've confirmed the scope and price ahead of time, we can often complete the job without you present. We'll always confirm details by phone or text beforehand and send photos when it's done.

Question 2

What can't you take?

Accepted Answer

We handle most household and light commercial items, including appliances (Freon recovery is included in the flat appliance price), furniture, and general debris. Hazmat and biohazard situations are handled by our PPE-equipped crew and priced by job size — just tell us what you have when you request a quote and we'll walk you through it.

Question 3

How is junk removal different from renting a dumpster?

Accepted Answer

A dumpster rental means you load it yourself over several days and pay for the rental whether it's full or not. Junk removal means our crew shows up, loads everything, and hauls it away the same visit — no lifting, no rental period to manage, and pricing based on the actual space your items take up rather than a flat container fee.

Question 4

How do I get rid of an old refrigerator or freezer in Laramie?

Accepted Answer

We handle full appliance removal, including refrigerators, freezers, and window AC units that contain refrigerant. Every appliance has one flat price that already includes Freon recovery, labor, and disposal — no separate add-on fee, no surprises on the invoice.

Question 5

Why is refrigerant (Freon) dangerous?

Accepted Answer

Refrigerant — commonly known by the brand name Freon — is a pressurized chemical found in refrigerators, freezers, and AC units. If it's released into the air instead of professionally recovered, it can displace oxygen in enclosed spaces (a suffocation risk), cause frostbite-like burns on contact with skin, and it's harmful to the atmosphere if it escapes into the environment. Federal law actually requires refrigerant to be recovered by a certified technician before an appliance is scrapped — it can't just be thrown in a dumpster. That's why every fridge, freezer, or AC unit we remove has Freon recovery built into the price, handled properly and sent to a local recycler instead of being vented or landfilled.

Question 6

Do you offer same-day junk removal?

Accepted Answer

Often, yes. We're open 8am–5pm daily and same-day appointments are frequently available depending on our schedule — call or text (307) 241-2875 to check same-day availability, or use the instant estimator on our site to get a price while you wait for us to confirm a time.

Question 7

Do you serve areas outside Laramie, like Cheyenne, Bosler, Centennial, or Rock River?

Accepted Answer

Yes — we regularly serve Cheyenne, Bosler, Centennial, Rock River, and the rest of Albany County. Jobs within our standard in-city radius have travel already built into the price; trips farther out (including Cheyenne) include a mileage add-on, which we'll always calculate and confirm before the job starts.

Question 8

Do you work with property managers and landlords?

Accepted Answer

Yes. We work regularly with property managers, landlords, and realtors on unit turnovers, eviction cleanouts, and move-out debris, with bundle discounts for multiple units booked together. Partners get their own portal to request cleanouts and view job history without re-explaining who they are each time — call (307) 241-2875 to set one up.

Question 9

What forms of payment do you accept?

Accepted Answer

Cash, check, or card, due upon completion of the job unless other terms have been arranged in advance.

Question 10

Are you licensed and insured?

Accepted Answer

Yes — Vigil Hauling & Junk Removal is licensed and insured, carrying commercial general liability coverage of $1,000,000 per occurrence with a $2,000,000 aggregate limit, and family owned and operated right here in Laramie. A certificate of insurance is available on request.

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